Raising a Complaint at Antari Properties

 
At Antari Properties, we prioritize customer satisfaction and are committed to resolving any concerns you may have. If you need to make a complaint, here’s how you can proceed:
 
Step 1: Speak with Your Assigned Representative

In most cases, issues can be resolved by directly discussing them with the agent or representative you have been dealing with. We encourage you to reach out to them first.

If your concern is not resolved, the next step is to contact the Sale Manager, who will conduct a thorough review and work towards a satisfactory resolution.

If further action is required, you can formally submit your complaint by emailing us at:
📧 info@antariproperties.com

To assist us in handling your complaint effectively, please include the following details:
✅ Your full name and contact details
✅ The name and branch of the representative you dealt with
✅ The property address related to your complaint
✅ A brief but clear description of the issue
✅ Your preferred resolution or outcome

What Happens Next?
  • We aim to acknowledge your complaint within 10 working days and provide details of the person handling your case.
  • If an immediate resolution is not possible, we will keep you informed of the progress and aim to resolve the matter as soon as possible.
  • In cases requiring extensive review, we will provide an update within 8 weeks explaining the situation.
  • Once our investigation is complete, you will receive a formal response outlining our final decision.
 
We appreciate your patience and the opportunity to improve our service. Our goal is to ensure a fair and satisfactory resolution to any concerns.